Kondiĉoj de Servo

Welcome to L&X Chinese Jewelry.

These Terms of Service explain the conditions for using our website and purchasing our jewelry. In these Terms, “L&X,” “we,” “us,” and “our” refer to the business trading as L&X Chinese Jewelry at lxchinesejewelrys.com.

Please read these Terms alongside our Shipping, Returns & Exchanges Policy. Our Privacy Policy explains how we handle personal information.

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded or restricted.

1. Using Our Website

To place an order, you must be legally able to enter into a purchase contract and authorized to use your chosen payment method.

Please provide accurate contact, payment and delivery information. If you create an account, keep your login details secure and let us know if you suspect unauthorized access.

You must not misuse the website, interfere with its security, upload harmful material, impersonate another person or use our services for unlawful activities.

2. Our Jewelry and Product Information

Our collection includes natural stones, LiuLi, cubic zirconia and metal components, as specified on each product page. Please review the description, materials, measurements and selected options before ordering.

Natural stones may differ slightly in color, pattern, translucency and texture. Handwork may also produce minor variations between pieces. These variations do not excuse incorrect materials, defects or a product that materially differs from its description.

We aim to represent our products accurately. Lighting and screen settings may affect how colors appear, but your jewelry must still match its advertised description.

References to protection, prosperity, balance or other meanings describe cultural traditions and personal symbolism. They are not promises of financial, medical or other specific outcomes.

3. Sizes and Product Options

Please follow the sizing information provided for the particular product. Bead diameter, bracelet length and wrist circumference are different measurements and should not be treated as interchangeable.

Before checkout, check the selected size, style, quantity and any set or bundle contents. If you are unsure which option to choose, contact us for assistance.

If an item does not fit, our return and exchange policy explains the available options. Your rights remain unaffected if we supply the wrong size or provide inaccurate sizing information.

4. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated acknowledgment confirms that we have received your order; it does not by itself confirm acceptance. Acceptance occurs when we send a dispatch confirmation or otherwise expressly confirm that we have accepted your order.

Before acceptance, we may decline an order for a reasonable cause, such as unavailable stock, an unsupported delivery destination, payment failure, suspected fraud or a material pricing error. We will notify you and promptly refund any payment collected for an order we cannot accept.

We will not substitute a different product or require you to pay a higher price without your agreement. Changes to an accepted order will be handled by agreement or as permitted by applicable law.

5. Prices, Payments and Promotions

Prices are displayed in the currency shown on the website. Please review your selected items, discounts, delivery charges, applicable taxes collected by us and total payable before submitting payment.

Payment methods available for your order are shown at checkout. Your bank or payment provider may apply its own currency conversion charges or fees.

Promotions are subject to the eligibility requirements and conditions displayed with the offer. Please check that an advertised discount appears before completing your purchase and contact us if it does not.

Price changes apply to future purchases and do not change the price of an accepted order.

6. Preparation, Dispatch and Delivery

Preparation generally takes 1–3 business days. Orders are normally dispatched within 3–5 business days after being placed, including preparation time. This is the time before shipment, not the delivery time.

We offer complimentary shipping to the destinations we serve. Transit estimates and further shipping information are available in our Shipping, Returns & Exchanges Policy. Tracking details are emailed after dispatch.

If your parcel is delayed, missing or damaged, please contact us so we can investigate and provide an appropriate resolution. Our obligations and your legal remedies are not removed simply because a parcel has been handed to a carrier.

7. International Duties and Taxes

International deliveries may attract customs duties, import taxes or carrier clearance fees. Unless expressly included or collected at checkout, these charges are the recipient’s responsibility where permitted by applicable law.

Complimentary shipping does not mean that an order is exempt from import charges. Please contact us before ordering if you need clarification.

8. Order Changes and Cancellations

If you need to change or cancel an order, email us as soon as possible with your order number. We will check its status and explain what can be arranged.

Once dispatched, an order may need to follow the return process. This does not restrict any statutory cancellation right.

Preparing a standard item after an order is placed does not, by itself, make that item non-returnable.

9. Returns, Exchanges and Refunds

We offer a voluntary 30-day return and exchange period from receipt, including for a change of mind or an unsuitable size. Eligibility, the return process and any applicable shipping costs are explained in our Refund Policy.

Returns are sent to China. For customer-selected incorrect sizes or change-of-mind requests, customers normally pay return postage and, for exchanges, replacement shipping. We cover necessary return and replacement shipping where we supplied an incorrect or defective item.

For eligible voluntary returns, inspection and refund initiation normally take 7–10 business days after receipt. Any earlier legally required deadline takes priority.

Our voluntary policy does not replace statutory cancellation rights or remedies for faulty or misdescribed goods. Contacting us helps arrange a return but is not a condition for making a legally valid cancellation notice.

10. Jewelry Care

Please follow the care guidance supplied with your jewelry. Materials may respond differently to water, chemicals, impact and prolonged wear.

Normal wear or damage caused by misuse may fall outside our voluntary return policy. However, this does not remove your rights where an item is defective, lacks legally required durability or does not match its description.

11. Reviews and Customer Content

Reviews should reflect your own experience. Please do not submit misleading content, disclose another person’s private information or post material that infringes someone else’s rights.

You retain ownership of content you submit. By submitting a review or image for publication, you give us a non-exclusive, royalty-free permission to display it in connection with the relevant product and our customer review services.

We may format content for readability without changing its meaning. We may remove spam, unlawful material or content that violates these Terms, but we do not remove genuine reviews solely because they are negative.

Separate permission will be requested before using identifiable customer photographs in advertising.

12. Website Content and Intellectual Property

Our branding, original photographs, text and other protected website content belong to L&X or their respective rights holders.

You may browse the website and share links for personal purposes. Commercial copying, distribution or reuse of protected content requires the rights holder’s permission, except where permitted by law.

13. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides the commerce platform used to operate the website. Purchases from this store are made with L&X, not Shopify.

Payment services and other third-party features may have their own terms and privacy notices. Links to external websites do not mean we control or endorse all of their content.

Using a third-party platform does not remove our responsibilities to you as the seller or exclude any liability that cannot lawfully be excluded.

14. Service Availability and Responsibility

We take reasonable care in operating the website, but access may occasionally be interrupted by maintenance, technical issues or events outside our reasonable control.

If a disruption affects your order, we will communicate with you and take reasonable steps to resolve it. Any applicable cancellation or refund rights remain available.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

We remain responsible for obligations imposed on us by applicable consumer law.

15. Complaints and Applicable Rights

Please contact us with your order number and a description of the issue if you have a complaint. We will review it and seek a fair resolution.

Applicable law determines your rights and the courts or dispute-resolution bodies available to you. These Terms do not require you to waive mandatory protections available in your country of residence or bring a claim exclusively in a foreign court.

If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

16. Changes to These Terms

We may update these Terms to reflect changes to our services or legal requirements.

The version provided when you place your order applies to that purchase, unless a change is required by law or agreed with you. Later updates will not retrospectively reduce your rights under an existing order.

17. Contact Us

For questions about these Terms or an order, please contact:

L&X Chinese Jewelry
Email: support@lxchinesejewelrys.com
Phone / WhatsApp: +86 13045873073

Workshop
No. 3, Taohua Road, West Street
Yangshuo County, Guilin
Guangxi Province, China

Business Office
Unit B, 8/F, Sunbeam Commercial Building
456 Lockhart Road, Wan Chai
Hong Kong Island, Hong Kong

For returns, please contact us for complete receiving instructions before sending a parcel. Our business office is not the designated return destination.