Sendo

Shipping, Returns & Exchanges

At L&X, we want you to feel confident from the moment you place your order to the moment you wear your jewelry. Below you’ll find details about shipping, returns and exchanges.

Processing & Dispatch

Each bracelet is individually hand-finished to order. Please allow 1–3 business days for preparation. Orders are normally dispatched within 3–5 business days after being placed, including preparation time.

Shipping & Delivery

We offer complimentary tracked shipping on all orders to the destinations we serve, with no minimum purchase required.

Once dispatched, estimated delivery is typically 3–7 business days. Delivery time begins after dispatch and is additional to the processing period. Transit times can vary by destination, carrier and customs clearance, so the 3–7 business-day transit estimate is not a delivery guarantee.

Once your order ships, we will email you a shipping confirmation with tracking details.

Any applicable customs duties, import taxes or brokerage fees are separate from shipping charges and remain the recipient’s responsibility, except where applicable law requires otherwise.

If your package appears delayed, lost or damaged, please contact support@lxchinesejewelrys.com so we can help investigate.

Complimentary Size Adjustment

We offer complimentary size adjustment for eligible L&X bracelets. The resizing service itself is free of charge.

Customers are responsible for the shipping costs associated with sending the bracelet to the return address provided by L&X and for the cost of shipping the adjusted bracelet back to them, unless otherwise required by applicable law.

Please contact us before sending any item back so our team can confirm the adjustment requirements and provide the appropriate return instructions.

30-Day Returns & Exchanges

You may request a return or exchange within 30 calendar days of receiving your order, including if you change your mind or select an unsuitable size.

For change-of-mind returns under this voluntary policy, items should be unworn, unaltered and undamaged, with any original tags attached. Carefully trying on your jewelry to check the fit is welcome. Please include the original packaging and accessories.

These conditions do not restrict applicable statutory consumer rights.

Getting Started

Email support@lxchinesejewelrys.com with your order number and the item you wish to return or exchange.

If there is damage, an incorrect item or a quality concern, please describe the issue and include photographs where possible so we can assist you more efficiently.

Please contact us before sending any item back. Our team will review your request and provide the appropriate return address and shipping instructions for your order.

Contacting us does not replace or restrict any legally valid cancellation notice or statutory consumer right.

Return Destination

Please contact us before sending any return.

Return addresses may vary depending on your location, order and the nature of the return. After reviewing your request, our team will provide the most appropriate return address available for your order.

For customers in the United States, we may be able to provide a U.S. return location where available, based on your shipping address and the return circumstances.

Please do not send any item back without first receiving return instructions from us. This helps ensure your parcel is directed to the correct location and can be processed without unnecessary delay.

We recommend using a tracked shipping service and keeping your proof of shipment.

Return & Exchange Shipping Costs

For change-of-mind returns or a size selected incorrectly by the customer, you are responsible for the cost of shipping the item to the return address provided by L&X.

For an exchange, you are also responsible for the cost of shipping the replacement item to you. We will explain any replacement shipping cost and any applicable price difference before you proceed.

Complimentary shipping on your original order does not include return postage or replacement shipping for change-of-mind returns, size-selection issues or voluntary exchanges.

If we send the wrong product or size, or your order arrives damaged or has a product defect, we will work with you on an appropriate resolution and cover the necessary return and replacement shipping costs.

Exchanges

Exchanges depend on the availability of your preferred item or size. We will confirm availability and expected dispatch timing before proceeding.

If your preferred replacement is unavailable, we can discuss an alternative item or a refund for an eligible return.

Refunds

After receiving your returned item, we will inspect it and initiate a refund for an eligible return within 7–10 business days, or earlier where required by applicable law.

Refunds are issued to the original payment method, and we will notify you by email once the refund has been initiated.

Your bank, card issuer or payment provider may require additional time for the credit to appear in your account.

Any refund of original delivery charges will be handled in accordance with applicable consumer law. Return and exchange shipping paid by you for a change-of-mind request remains your responsibility, except where the law requires otherwise.

Natural Character & Your Rights

Natural stones can vary in color, pattern and texture. These differences are part of their natural character, but they do not excuse damage, incorrect materials or an item that materially differs from its description.

Please contact us if you have any concern about the product you received.

Our voluntary 30-day return and exchange policy supplements, and does not replace, your statutory consumer rights. Applicable cancellation rights, remedies for faulty or misdescribed goods, and mandatory refund deadlines remain unaffected.