Shipping, Returns & Exchanges

At L&X, we want you to feel confident from the moment you place your order to the moment you wear your jewelry. Below you’ll find details about shipping, returns and exchanges.

Processing & Dispatch

Each bracelet is individually hand-finished to order. Please allow 1–3 business days for preparation. Orders are normally dispatched within 3–5 business days after being placed, including preparation time.

Shipping & Delivery

We offer complimentary tracked shipping on all orders to the destinations we serve, with no minimum purchase required.

Once dispatched, estimated delivery is typically 3–7 business days. Delivery time begins after dispatch and is additional to the processing period. Transit times can vary by destination, carrier and customs clearance, so the 3–7 business-day transit estimate is not a delivery guarantee.

Once your order ships, we will email you a shipping confirmation with tracking details.

Any applicable customs duties, import taxes or brokerage fees are separate from shipping charges and remain the recipient’s responsibility, except where applicable law requires otherwise.

If your package appears delayed, lost or damaged, please contact flj14778558012@gmail.com so we can help investigate.

Complimentary Size Adjustment

We offer complimentary size adjustment for eligible L&X bracelets. The resizing service itself is free of charge. Customers are responsible for the shipping costs associated with sending the bracelet to L&X and returning the adjusted bracelet.

Please contact us before sending any item back so our team can confirm the adjustment requirements and return instructions.

30-Day Returns & Exchanges

You may request a return or exchange within 30 calendar days of receiving your order, including if you change your mind or select an unsuitable size.

For change-of-mind returns under this voluntary policy, items should be unworn, unaltered and undamaged, with any original tags attached. Carefully trying on your jewelry to check the fit is welcome. Please include the original packaging and accessories.

These conditions do not restrict applicable statutory consumer rights.

Getting Started

Email support@lxchinesejewelrys.com with your order number and the item you wish to return or exchange.

If there is damage, an incorrect item or a quality concern, describe the issue and include photographs where possible to help us assist you.

Please contact us before shipping so we can provide complete receiving details and guide your parcel to the correct recipient. Contacting us does not replace or restrict any legally valid cancellation notice.

Return Destination

Returns are sent to China:

No. 3 Taohua Road
Yangshuo County, Guangxi, China

Please obtain the recipient name, postal code and contact number from us before dispatch. We recommend tracked postage and keeping your proof of shipment.

Return & Exchange Shipping Costs

For change-of-mind returns or a size selected incorrectly by the customer, you cover return postage to China.

For an exchange, you also cover the cost of shipping the replacement to you. We will explain the replacement shipping cost and any price difference before you proceed. International return postage varies by location and carrier.

Complimentary shipping on your original order does not include return postage or replacement shipping for these requests.

If we send the wrong product or size, or your order arrives damaged or has a product defect, we will work with you on an appropriate resolution and cover the necessary return and replacement shipping costs.

Exchanges

Exchanges depend on the availability of your preferred item or size. We will confirm availability and expected dispatch timing before proceeding.

If your preferred replacement is unavailable, we can discuss an alternative or a refund for an eligible return.

Refunds

After receiving your returned item, we will complete our inspection and initiate a refund for an eligible return within 7–10 business days, or earlier where required by applicable law.

Refunds are issued to the original payment method, and we will notify you by email when your refund is initiated. Your bank or payment provider may require additional time for the credit to appear.

Any refund of original delivery charges will be handled in accordance with applicable consumer law. Return and exchange shipping paid by you for a change-of-mind request remains your responsibility, except where the law requires otherwise.

Natural Character & Your Rights

Natural stones can vary in color, pattern and texture. These differences are part of their character, but they do not excuse damage, incorrect materials or an item that materially differs from its description. Please contact us if you have a concern.

Our voluntary 30-day policy supplements, and does not replace, your statutory rights. Applicable cancellation rights, remedies for faulty or misdescribed goods, and mandatory refund deadlines remain unaffected.