REFUND & RETURN POLICY

We want you to feel confident when shopping with L&X Chinese Jewelry. If you are not completely satisfied with your purchase, please review the return, exchange and refund information below.

30-Day Returns & Exchanges

You may request a return or exchange within 30 calendar days of receiving your order, including if you change your mind or select an unsuitable size.

For change-of-mind returns under this voluntary policy, items should be unworn, unaltered and undamaged, with any original tags attached. Carefully trying on your jewelry to check the fit is welcome. Please include the original packaging and accessories.

These conditions do not restrict your applicable statutory consumer rights.

How to Request a Return or Exchange

Please email support@lxchinesejewelrys.com with your order number and the item you wish to return or exchange.

If your item arrives damaged, you receive an incorrect item, or you have a quality concern, please describe the issue and include photographs where possible so we can assist you efficiently.

Please contact us before sending any item back. Our team will review your request and provide the appropriate return address and shipping instructions.

Contacting us does not replace or restrict any legally valid cancellation notice or statutory consumer right.

Return Destination

Return addresses may vary depending on your location, order and the nature of the return. After reviewing your request, our team will provide the appropriate return address for your order.

For customers in the United States, we may be able to provide a U.S. return location where available, depending on the shipping address and return circumstances.

Please do not send an item back without first receiving return instructions from us. We recommend using a tracked shipping service and keeping your proof of shipment.

Return & Exchange Shipping Costs

For change-of-mind returns or a size selected incorrectly by the customer, the customer is responsible for the cost of shipping the item to the return address provided by L&X.

For an exchange, the customer is also responsible for the cost of shipping the replacement item. We will explain any replacement shipping cost and applicable price difference before proceeding.

Complimentary shipping on the original order does not include return postage or replacement shipping for change-of-mind returns, size-selection issues or voluntary exchanges.

If we send the wrong product or size, or your order arrives damaged or has a product defect, we will work with you on an appropriate resolution and cover the necessary return and replacement shipping costs.

Exchanges

Exchanges are subject to availability. We will confirm the availability of your preferred item or size and the expected dispatch timing before proceeding.

If your preferred replacement is unavailable, we can discuss an alternative item or a refund for an eligible return.

Refunds

After receiving your returned item, we will inspect it and initiate a refund for an eligible return within 7–10 business days, or earlier where required by applicable law.

Refunds will be issued to the original payment method, and we will notify you by email once the refund has been initiated.

Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

Any refund of original delivery charges will be handled in accordance with applicable consumer law. Return and exchange shipping paid by you for a change-of-mind request remains your responsibility, except where applicable law requires otherwise.

Natural Stone Variations

Natural stones may vary in color, pattern and texture. These differences are part of their natural character. However, natural variation does not excuse damage, incorrect materials or an item that materially differs from its description.

If you have any concerns about the product you received, please contact us.

Our voluntary 30-day return and exchange policy supplements, and does not replace, your statutory consumer rights. Applicable cancellation rights, remedies for faulty or misdescribed goods, and mandatory refund deadlines remain unaffected.